Shipping policy

We will ship the holster as soon as it is completed in 1-2 business weeks. We do not ship on weekends in most cases.

• A UPS shipping label may be created when a holster is nearing completion; this does not indicate that the item has shipped.
• UPS delivery dates are estimated provided by UPS, not CHS. Once UPS has received your package, you will receive an accurate tracking update.
• Due to high demand during the holiday season, and inventory restock lead times may vary, which will affect shipping.

Here’s a clean, professional rewrite that clearly shifts responsibility and sets expectations while staying customer-friendly:

Delivered but Not Received:

If your tracking information shows your order was delivered but you have not received it, please allow up to 48 hours before taking further action. During this time, check your property, mailbox, and surrounding areas, and verify with neighbors, household members, or a front desk/leasing office if applicable.

If the package is still not located after 48 hours, please contact the carrier directly using your tracking number to initiate an inquiry. If the carrier is unable to resolve the issue, contact us with your order number and any information provided by the carrier so we can review the situation.